Zoya 7 Privacy Policy — Your Data, Our Responsibility

This Privacy Policy applies to all services, the website (zoya7.net), and the mobile application of the Zoya 7 platform. By creating an account or using our services, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. This policy explains clearly what data we collect, how it's used, and what rights you have. If you have any questions, feel free to Help Center contact us.

• This policy has been prepared in accordance with applicable data protection laws in Bangladesh.
• Whenever the policy is updated, the "Last Updated" date at the top of the page will be revised.
• You will be notified in advance at your registered email address of any significant changes.

Zoya 7 collects only the information genuinely needed to provide our services, protect your account, and meet our legal obligations. A detailed breakdown of the data we collect is provided in the table below.

Zoya 7 collects your information through various methods. Your consent is confirmed at each step — we never collect your data without your knowledge or permission.

• Registration Form: Information you provide directly when opening an account — such as your name, mobile number, and email address.
• KYC Process: When uploading your national ID photo and selfie for identity verification.
• Payment Transactions: Transaction details are automatically recorded whenever a deposit or withdrawal is made.
• Platform Usage: Which games you play and how long your sessions last — this data is collected automatically.
• Cookies & Tracking Tools: Limited cookies are used to analyze your browsing experience on the website.
• Support Contact: If you contact us via chat or email, a record of that conversation is retained.

Zoya 7 uses your information solely for legitimate and clearly defined purposes. We never use your data beyond what is necessary. The key reasons for our data use are outlined below.

• Account Management: To create, verify, and keep your account secure.
• Financial Transaction Processing: To process deposits and deliver your winnings.
• Fraud Prevention: To prevent multiple accounts, money laundering, and cyberattacks.
• Customer Support: To resolve your issues and provide effective support.
• Responsible Gaming: To identify signs of addiction and provide timely support.
• Legal Compliance: To respond to lawful requests from government or regulatory authorities.
• Platform Development: To improve overall gaming experience and platform performance.
• Promotional Communications: To inform you about bonuses and offers, subject to your consent.

Zoya 7 shares your personal information with third parties only under specific circumstances, with strict agreements and security measures in place for every case.

• Payment Providers: Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• Identity Verification Services: Documents are verified through a registered verification partner as part of the KYC process.
• Legal Obligation: Relevant information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Fraud Prevention: Limited information may be exchanged with international fraud detection agencies.
• Business Transfer: In the event of a company merger or acquisition, information may be transferred with advance notice provided.

All third parties we work with are bound by strict data protection agreements. They may not use your information for any purpose other than serving Zoya 7.

Zoya 7 uses cookies and similar technologies on its website to enhance your browsing experience. Cookies are small data files stored on your device.

• Essential Cookies: Login sessions and security tokens — the platform cannot function properly without these.
• Performance Cookies: Pages visited, time spent, and links clicked — this information is used to improve the site.
• Functionality Cookies: To remember your language preference and theme settings.
• Analytics Cookies: Used to understand overall traffic statistics — no personal data is involved.

We do not retain your information longer than necessary. Retention periods vary depending on the type of data.

• Account Information: Retained for as long as your account is active. May be kept for up to 5 years after account closure for legal reasons.
• Financial Records: A minimum retention period of 5 years is mandatory under Bangladesh's financial regulations.
• KYC Documents: Retained for up to 5 years after account closure to meet regulatory requirements.
• Gaming Log: Retained for 2 years for fraud investigation and dispute resolution.
• Support Conversations: Retained for up to 1 year after the issue is resolved.
• Marketing Data: Deleted immediately upon unsubscription.

As a registered user of Zoya 7, you have important rights over your own data. We are committed to respecting those rights and fulfilling your requests promptly.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain conditions.
• Right to Object to Processing: You may object to your data being used for marketing or analytics purposes.
• Right to Data Portability: You can request a copy of your data in a specified format.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

Zoya 7 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at the time of registration, and sign-ups are not permitted for users under 18.
• If we receive any data belonging to a minor, it will be deleted immediately and the associated account will be closed.
• If a parent or guardian has any concerns about this, please contact us immediately.

Zoya 7 reserves the right to update this Privacy Policy as needed. We will notify you based on the nature and significance of any changes.

• Minor changes: The "Last Updated" date at the top of the page will be revised.
• Major changes: You will be notified via your registered email and through an in-platform notification.
• Continued use of the platform after a policy update will be considered acceptance of the revised policy.

For any privacy-related questions or concerns, please contact us:
📧 support@zoya7.net — Our support team is available in Bengali, 24/7.